Terms & Conditions

Part I

a) Making an agreement to purchase our goods

b) Delivery of the goods

Part II

a) Payment and Price

b) Delivery

c) Your right of cancellation

and the notice shall operate to cancel the agreement between us.

d) Our right of cancellation

e) Statutory rights

f) Guarantees and after sales service

g) Advice given by us to you

h) Your responsibilities

Voluntary Code for the return of goods by you to usThis code only applies as between you and us if you are a consumer. This code is intended to promote good relations between you and us. The code is entirely voluntary and does not affect your statutory rights.

ImportantIn individual circumstances the provisions of the voluntary code may be more or less favourable to you than your statutory rights. You are free to withdraw from the operation of the code at any time and pursue your statutory rights. If you are in any doubt about your statutory rights you may wish to consult a solicitor or your local citizens advice bureau.

The Code

We recognise that goods supplied by us to you may not meet your expectations. In our experience there are many reasons why that may happen. Examples of those reasons include a defect in the goods at the point of delivery to you, incompatibility with existing equipment, poor installation or simply poorer performance than you require.

We are not able to establish why the goods have failed to meet your expectations without an opportunity of inspecting and testing the goods.

In any case where the goods fail to meet your expectations we invite you to return them to us with an explanation of the problem.

In any case where we agree that the problem has arisen because of a defect in the goods at the point of delivery to you:

we will refund the cost of the goods to you if returned within 14 days of the date of delivery; in any other case we will replace the goods or provide you with a credit for the cost of the goods.

In every case where you return goods upon the basis that there was a defect in the goods at the point of delivery to you we will inspect and test the goods.

Insofar as it may be established that there was no defect in the goods at the point of delivery to you, we reserve the right to charge you £10 as a contribution towards the cost of inspecting and testing the goods.

In any case where it is established that there was no defect in the goods at the point of delivery to you

Part III

a) Conditions applicable

b) Price and payment

c) No set off

You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim which you may have or allege to have or for any other reason whatsoever.

d) Delivery and non-delivery of goods

e) Retention of title by us

f) Acceptance of the goods

g) Rejection of the goods

h) Return of goods which are in accordance with the contract

i) Variations in description or specification

j) Limitations upon our liability to you

Part IV

a) Conditions applicable

b) Cancellation or amendment by You policy

 c) Cancellation by Us policy

d) Damage to our equipment

Part V

a) Competition Terms

b) Entry to Competitions

c) Prizes

d) Publicity

e) Ownership

f) Confidentiality

g) Your obligations

In entering any Competition you hereby confirm:

h) Limitation of liability

 i) General

 

Choice of law and jurisdiction

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